Front Desk Agent

*Richmond, Virginia, United States's flagUnited States; Jobs, Restaurant, Bar, Cafe

61 days ago

The Front Desk Agent will assist guests with inquiries, problems and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, and understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.Take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.Front Desk Agent Responsibilities:Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Assisting guests with disabilities.Operating switchboard and assisting with inquiries.Assisting the reservations manager with taking reservations.Collaborating and communicating with other internal departments to ensure guest satisfaction.Complying with company procedures and safety policies.Front Desk Agent Requirements:High school diploma or suitable equivalent.Well-groomed, professional appearance.Outstanding written and verbal communication skills.Team player.