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A Caring
Attitude
©2005 by Bob Osgoodby
I
recently had a problem, and called my ISP (who shall remain
unnamed) for help, because I could not connect to their
service.
I let this ride for a day, in the event they were having a
problem, but the next day when I still couldn't get
connected, I
gave them a call.
After listening to their computerized message, which told me
everything except how to brush my teeth, I finally selected
the
appropriate option. I was given the approximate hold time,
(which I appreciated) put them on the speaker phone and went
about other things I was doing.
Click Here to Start.
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Thea's General Info |
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Greg and Thea
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 389 Friends
Member since 9/14/2004 |
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| Gender |
Female |
| Age |
46 |
| Location |
East Victoria Park, W.A., Australia |
| Interests |
network marketing, noni, coaching, home business, small business, personal growth, personal development, gardening, reading, people, friends, inspirational quotes, celebrating success, movies, films, talking, listening. |
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| Company |
Forward Steps |
| URL |
View Forward Steps's web site |
| Industry |
International Life Coach
I will phone you in most countries
Credit card accepted with Paypal
Visit main site - see above. |
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After 15 minutes or so, I was connected
to a customer service
rep, explained the problem and was put through a series
of
things to try, which I did. None of them worked. I was
told
that my software had become corrupted, and I would have
to
reinstall the software from my Windows CD. I explained
that I
could connect to other services and the problem was only
with
their service. No matter, I was told I would have to
reinstall
the software.
Not accepting his answer, I called again and got a
different
customer service rep. This one told me to turn off my
computer
and then restart it. When it still didn't work, he told
me he
couldn't do anything. Now this guy barely spoke English.
Not
satisfied with his answer, I asked to speak to a
supervisor who
told me the problem would be referred to their research
department and someone would call me back within 48
hours.
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Two days came and went
with no call back, and I figured #1 and
#2 didn't really know what they were doing so I tried again.
This time I got a very pleasant person (#3) who took the
time to
listen to my problem, and she solved it "lickety split". She
not only solved the problem, but displayed a real caring
attitude which the previous two did not.
Now, it seems that many companies staff their customer care
department with warm bodies, give them a trouble shooting
book
(you can hear them turning the pages) and then try to get
rid of
you as quickly as possible so they can handle their next
call.
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This never ceases to
amaze me. They spend millions on
advertising their service, send out trial CD's by the train
load
(you know who I mean), and then staff their primary customer
contact, with incompetents or people that don't give a fig
about
problems their customers are having. It seems that they
really
don't care if they lose a customer.
If you are in business, either you must be a #3 or have one
working for you. Never forget - the sales department gets
customers, but the customer service department keeps them.
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ABOUT THE AUTHOR:
Did you know that subscribers to Bob Osgoodby's Free Ezine
the
"Tip of the Day" get a Free Ad for their Business at his Web
Site? Great Business and Computer Tips – Monday. Wednesday. And
Friday. Instructions on how to place an ad are in the Newsletter.
Subscribe at:
http://adv-marketing.com/business/subscribe2.htm
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