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What's The Shelf Life Of Your
Marketing?
©2005 By Charlie Cook
Your marketing
information is perishable like a loaf of bread.
Leave it on the shelf for longer than 7-10 days
and its stale as
far as the majority of your prospects are
concerned.
I was talking with David, a client from Arizona
who owns four
physical therapy clinics in the Tucson area. I
asked him how
business has been since we talked two weeks ago.
He said three
of his clinics were booked solid but the fourth
was suffering
from a lack of clients.
When I asked him what he thought was the
problem, he
acknowledged that his sales representatives for
that clinic
hadn't been in touch recently with the doctors
who refer
patients to them. In contrast, the
pharmaceutical companies have
three reps assigned to visit each of the same
doctors'
offices every week.
Even though doctors in the area had used David’s
firm's services
in the past, and their patients have a
continuing need for these
services, without recent contact the doctors had
started
referring their patients elsewhere. As David had
quickly
learned, just because someone knows about your
services doesn't
mean they will remember you when they are ready
to make a
referral or a purchase, even if they were a
satisfied customer.
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Luella's General Info |
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http://allsolutionsnetwork.com/LM/LM13442
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 222 Friends
Member since 8/18/2005 |
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| Gender |
Female |
| Location |
Pontotoc, MS, United States |
| Interests |
Love going to church, I have a bus ministry where I bring children to church on Sundays, choir, singing, music, swimming, shopping (yeah!) Love animals. Have three dogs, Pooch, Misty, and Hazel. And my cat Thomas. |
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| Company |
Financial Gifts Galore |
| URL |
View Financial Gifts Galore's web site |
| Industry |
Financial Freedom |
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According to a study by e-consultancy.com prospects cool
quickly, at an estimated rate of 10% per day. In other words
the
shelf life of your marketing on average is about the same as
a
loaf of bread, 7-10 days.
Grocery store managers know that people won't buy stale
produce
or moldy bread, so they continually replace their stock. The
same thing happens in marketing. Your prospects will lose
track
or discard your previous marketing information, even if they
need your products and services.
To keep your marketing information fresh in their minds, you
need to expose them to it on a regular basis.
Obviously, your marketing shelf life will vary depending on
the
type of information you want prospects to retain and the
type of
communication. When people visit my web site they can fill
in a
contact form requesting a call. On occasion I get these and
respond within 10-15 minutes. The majority of people I talk
to
remember filling in the form, the content of my site, but
can't
remember the URL for the site.
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If people
can't remember the URL of your web site, even if it
provides an essential service they want to pay for, they
won't
be able to find your site and buy from you.
Estimated Average Shelf Life of Your Marketing:
- Visiting your web site to forgetting your web site: 2
minutes
- Reading a page or more of your marketing materials to
forgetting your products or services: 5 to 7 days
- Talking with you to forgetting you; 2 to 3 weeks
- Buying from you to forgetting your company; 1 to 3 months
It's not that you don't provide essential products and
services
and people don’t want them; the problem is that your
marketing
information regularly gets buried in your prospect’s minds.
We have the same struggle with my teenage son. Much as we’d
like
him to sort his laundry and put clothes neatly away in his
bureau, gravity takes over and the clothes end up on the
floor.
He sees and wears the clothes at the top of the pile.
In short order, he's run out of shorts. Where are they?
Buried at the bottom of the pile.
If a prospect has just been to your website, read your
marketing
materials, talked with you or made a purchase from you, your
information is at the top of the pile in their mind. Each
day
that goes by they take in more information that gets added
to
the top of the pile, and your marketing information gets
pushed
further and further down until they no longer remember it.
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How can you avoid having your marketing
go stale in prospects'
minds or get buried by all the other information they
process?
1. If you have a web site, focus on getting prospects to
give
you their contact information so you have a means of getting
in
touch with them.
3. Whether it is by email, snail mail, over the phone or in
print, stay in touch with your prospects so they don’t
forget
you.
3. Track your contacts with your prospects so you know how
frequently you've approached them and by what means, and
keep
your objectives clearly in mind.
4. When a prospect becomes a client or a customer, don't
assume
that they'll remember to come back for the next purchase.
Follow
up immediately and tempt them with a special offer. This
tactic
alone can boost your sales by 30 to 40%.
It's hard to believe, but most of the people who need and
want
your products and services will forget you after they've
read
your marketing materials. Don't let your marketing shelf
life
expire and get discarded by your prospects.
Develop and implement a system for contacting your prospects
so
they remember you. You'll get permanent shelf space in their
minds and you’ll get their business.
ABOUT THE AUTHOR:
The author, Charlie Cook, helps service
professionals, small
business owners and marketing professionals
attract more clients
and be more successful. Sign up to receive the
F.ree Marketing
Strategy eBook, '7 Steps to get more clients and
grow your
business' at
http://www.marketingforsuccess.com
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