Performance Management For The Call Centre Environment

Performance management is a crucial part of a manager’s job in all industries; however, it is particularly vital in the call centre industry where attrition rates are high; millions are spent in employee training and the clients demand nothing but the best service.
Performance Management for the Call Centre Environment is an e-book that equips a manager with all the tools and information that he will need to optimize employee performance in a call centre or a small company.
Whether you are already in a supervisory position in a small or mid sized call centre or are currently a customer service representative or collection agent who aspires to become a team leader or even a project manager in time; this e-book will create a foundation on which you will be able to build your career.
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