How to Improves First Contact Resolution Rate (FCR)?

Date7/1/2020 5:58:29 AM
PriceUSD 19,804.00
First Contact Resolution Rate (FCR) determines how many help desk tickets can have “resolved” status in the first attempt itself. An active helpdesk system allows you to track and resolve unexpected issues. Also, it gives you a fair chance to rectify problems right away with their arrival. Your help desk even prioritizes the tickets for you.

Some issues need special attention. You can handle them easily according to their priority levels. This way, you can ensure transparency and intelligence in your startup’s functioning.
Like us on Facebook!