How does a NetSuite Vendor Return Authorization and Return G

In Today's agenda we are discussing about Return Merchandise Authorization RMA in Oracle NetSuite. It is a numbered authorization provided by a mail-order merchant to permit the return of a product. Some companies allow only defective products to be returned; others allow any software to be returned if it is unopened. To return a defective product, a typical process following and it is also varying from companies to companies norms. The return to vendor process in Oracle NetSuite begins with a requirement to return an item to a vendor. The initial activity is to request a Returns Material Authorization (RMA) from the vendor. This is a manual step and the RMA number is entered into a text field in the return purchase order.

How does a return authorization work?
• The customer must call the technical support office and speak with a technician
• Technician helps to determine whether the issue or complaint associated with the product is correct or not.
• If the technician feels that the product is defective, the technician issues an RMA.
• The customer must write the RMA number on the outside of the box that the product is being shipped.
• Finally, the customer mails the product.

A return merchandise authorization RMA, return authorization RA or return goods authorization RGA is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.