Does your line of work rely on building successful relationships with clients? Do you risk losing clients to competitors if you don't? Here are 10 ways to ensure your clients feel well-looked after.
1. Friendly and helpful call answering - When a client calls up, what level of service do they receive on the other end of the phone? Is it friendly and efficient? Is it helpful and knowledgeable? Get this right and their initial engagement with your business will be a positive one.
2. Friendly and professional visiting experience - That level of service needs to be carried into their visits in person to you office. make sure they feel welcome and make sure the working environment is a professional one.
3. Useful website experience - If your client is too busy to call, they may want to get the information they need from you online. An attractive, easy to navigate website is a must. But also consider implementing a 'client area' for them to access specific information.