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Cloud Call Center providers typically offer comprehensive support to their users, including:
1. Technical support: Assistance with setup, configuration, and troubleshooting of the call center platform.
2. Training: Onboarding sessions and training materials to help users familiarize themselves with the system's features and functionalities.
3. Account management: Dedicated account managers or customer success teams to address any issues, provide guidance, and ensure optimal platform usage.
4. Online resources: Knowledge-based articles, tutorials, and community forums for self-help and peer support.
5. Regular updates: Continuous platform improvement with new features, enhancements, and bug fixes based on user feedback and industry trends.
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