MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagem

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The MB-910 certification is designed for individuals who want to gain fundamental knowledge about the customer engagement capabilities of Microsoft Dynamics 365. As a candidate for this certification, you’ll explore how customer engagement apps (CRM) can be used to enhance business processes and improve customer interactions. Here are the key aspects covered by this certification:
Dynamics 365 Customer Insights:
You’ll learn about Dynamics 365 Customer Insights, which unifies customer profiles and enables targeted customer journeys.
This app allows organizations to analyze customer data, create segments, and personalize interactions.
Dynamics 365 Sales:
You’ll delve into Dynamics 365 Sales, which assists users throughout the complete sales order lifecycle.
This app streamlines sales processes, manages leads, opportunities, and deals, and provides insights into sales performance.
Dynamics 365 Customer Service:
You’ll explore Dynamics 365 Customer Service, which supports agents in case