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In 2024, ChatGPT is revolutionizing the business landscape by improving customer interactions, streamlining internal communication, and enhancing employee training through its advanced AI capabilities. Its diverse applications, such as ChatGPT-powered chatbots for customer service and real-time assistance in onboarding, contribute to operational efficiency. By leveraging ChatGPT, businesses can automate routine tasks, allowing them to focus on strategic growth. Kenyan businesses, in particular, can benefit from ChatGPT integration by improving competitiveness, reducing operational costs, and enhancing customer satisfaction. Certification courses like the UniAthena Master ChatGPT course offer professionals in Kenya the opportunity to acquire valuable AI skills, empowering them to thrive in various sectors and support digital transformation initiatives for sustainable growth.
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