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Using Blackchair’s automated Clarity service audit will help exclude obsolete configuration items such as unused skills, queues or agent accounts and might uncover less complex environments than previously thought. It will also better scope the migration effort and improve time to value
How do we baseline your legacy contact center infrastructure and operations to inform and accelerate the migration to CCaaS?
From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.
Expert guidance through your CCaaS migration journey Our proven strategies ensure minimal disruption and maximize the benefits of your new cloud platform
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