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Net Promoter Score (NPS) is a powerful metric that helps businesses measure customer experience and loyalty. By asking a simple question—"How likely are you to recommend us?"—companies can gain valuable insights into customer satisfaction. A high NPS indicates strong customer trust, while a low score highlights areas for improvement. Tracking NPS allows businesses to refine their strategies, enhance customer interactions, and build long-term relationships. Prioritizing customer experience not only boosts retention but also drives business growth. Understanding and acting on NPS feedback ensures a customer-centric approach that leads to lasting success in any industry.
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