How Does Call Center CRM Integrate With VoIP?

Integrating Call Center CRM with VoIP makes handling calls easier. When a customer calls, the CRM shows details like their past issues or preferences. VoIP takes care of the voice call, while the CRM logs everything automatically. This connection speeds up the process, helping agents provide better service. Features like click-to-dial, smart call routing, and instant updates make everything run smoothly.


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