How to Cancel a Sun Country Airlines Flight and Get a Refund

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How to Cancel a Sun Country Airlines Flight and Get a Refund
If your travel plans change, Sun Country Airlines offers several ways to cancel your flight and request a refund, depending on your ticket type and timing. Here’s a step-by-step guide to help you cancel your flight and understand your refund eligibility.
Step 1: Review Sun Country’s Cancellation Policy
Sun Country Airlines allows passengers to cancel their booking within 24 hours of purchase for a full refund, as long as the flight is scheduled to depart at least 7 days later. This is in line with U.S. Department of Transportation rules and applies to all ticket types.
Step 2: Cancel Online
To cancel a flight online, go to the official Sun Country website and click on “Manage My Trip.” Enter your last name and reservation code, then select the flight you want to cancel. Follow the prompts to complete the cancellation process.
Step 3: Understand Refund Eligibility
Refunds depend on your fare type. Refundable tickets will be reimbursed to your original payment method. Non-refundable tickets may not be eligible for a cash refund but could offer travel credit for future use, minus applicable fees.
If your flight is canceled by Sun Country or significantly changed, you're generally eligible for a full refund, regardless of fare type.
Step 4: Contact Customer Service
If you encounter any issues online or your situation involves special circumstances (such as medical emergencies or military orders), it’s best to contact Sun Country Airlines’ customer service directly for personalized support.
Final Tips
Always check your booking confirmation and fare rules before canceling. Act quickly if you're within the 24-hour window. Keep a copy of your cancellation confirmation and monitor your account for refund processing updates.