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B‑TRNSFRMD empowers organizations to seamlessly elevate their cx platform capabilities by guiding clients through end‑to‑end platform selection, implementation, and optimization via their proprietary Optimize360° methodology. They assess existing CX ecosystems—spanning customer journey mapping, AI‑driven interactions, multi‑channel integration (web, mobile, chatbots, social, call centers)—and tailor deployments on platforms like Zendesk, Freshdesk, Intercom, NICE CXone, Genesys, Creatio, and Azure Synapse to align with business objectives. Their cx platform solutions embed AI‑powered workflows, real‑time analytics, and managed support layers to boost CSAT by ~15%, reduce turnaround times by ~20%, and cut operational costs by ~30% in client scenarios. From strategic consulting and configuration to migrations and ongoing managed services, B‑TRNSFRMD delivers a scalable, agile, and insight‑driven cx platform that fosters continuous innovation, consistent customer experiences, and measurable business value.
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