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A 2023 Zendesk study revealed that approximately 78% of customers consider their in-store service experience vital for maintaining brand loyalty. Likewise, a McKinsey report found that understaffing during peak hours can reduce daily store revenue by up to 20%. Put simply, disappointing experiences during store visits quickly erode customer loyalty. This underscores the importance of proper staffing and scheduling to ensure customers receive timely assistance throughout their shopping journey.
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