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Streamlining customer support and case management is vital for efficient service operations. The Salesforce SMS to case integration by 360 SMS automatically converts incoming SMS messages into Salesforce Cases or Leads. This automation captures customer inquiries, applies keyword mapping, and builds context-rich records—eliminating manual entry and ensuring faster response times. Integrated fully within Salesforce, it enables agents to view, reply to, and manage SMS threads as cases using the Conversation View interface. With support for templates, workflows, and compliance, this no‑code solution empowers service teams in India to boost productivity, reduce response latency, and maintain consistent customer experience standards.
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