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In today’s customer-focused world, an inbound call center is more than just a phone answering hub—it’s the frontline of your brand’s reputation. Businesses across Massachusetts are realizing that providing exceptional customer service starts with having a reliable and efficient inbound call team. If you’re looking to implement or improve yours, here’s a step-by-step guide to setting up a high-performing inbound call center.
1. Understand the Role of an Inbound Call Center
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