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Date | 9/11/2025 11:16:29 AM |
Salesforce CTI empowers agents by connecting phone systems directly with Salesforce, enabling faster and more efficient customer interactions. With features like click-to-dial, automatic call logging, and real-time screen pop-ups, agents gain instant access to customer data during calls. This reduces manual tasks, saves time, and allows teams to focus on delivering personalized service. Managers benefit from detailed call analytics to track performance and optimize workflows. By streamlining communication and automating routine processes, Salesforce CTI integration enhances agent productivity, improves customer satisfaction, and enables businesses to achieve higher efficiency across their support and sales teams.
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